Center for Online Learning provides Instructor Help

Service Agreement

The Center for Online Learning offers the following level of service for Metropolitan State University faculty and students.

Walk-In Support

The Center for Online Learning is staffed Monday through Friday from 8:00 AM - 4:30 PM.

Telephone Support

Staff will accept calls Monday through Friday from 7:00 AM - 4:30 PM.  Our central phone number is (651) 793-1650.

Email Support

Emails requesting support that are sent to online.learning@metrostate.edu will be responded to within 3 business days. Emergency situations should be handled by telephone or walk-in support. Each instructor is assigned a COL Assistant. Please review your Assistant's schedule in the Work Schedule tab. (To find out who your Assistant is, the Departmental Support tab should allow you to correlate a person to your department.)

Emergency Support

A D2L Site Administrator is on-call for emergency support. Emergencies are defined as issues the immediately impede students' completion of course work, including log-in issues and quizzing issues. If after hours, call (651) 793-1650 and press option 2 to be routed to a Site Administrator.

Concerns

Direct any complaints or concerns to travis.morgan@metrostate.edu and/or robert.bilyk@metrostate.edu